Hi to anyone who remembers me, it's been a while since I posted.
As the title says, I'm confused by O2 Travel Inclusive. I spoke to Live Chat this morning as I wanted my PAC to move to Three for their Go Roam. I was offered O2 Travel Inclusive and decided to go ahead but now I'm having second thoughts as I've found online that data it throttled after 150MB. I spoke to customer services who said it's unlikely that it would be but I've found so many posts complaining about speed that I'm now regretting staying!
Has anyone been to the US and had decent speeds?
Thanks in advance for any help.
Really sorry to hear the issues your having,
I had a feeling that this may happen.
So I think that what’s happening is that the system is seeing a high data splurge, like speed test or streaming. What’s then happening is the o2 throttling system is kicking in and then not resetting when it should.
lets just say if you used the phone for basic email, odd browsing, face book (no videos) etc, I bet the system classes this as normaly behaviour.
Also I know it’s been asked, you are Defitnatly on o2 Travel Inclusive.
It has to say this as a bolt on.
Please Check your bolt ons.
and o2 do know what you are using, it’s the system that takes a number of days to update as they have to wait for the other end to send the info, but no matter where you are in the world, using Data is always sent back through the system to O2, so yes they can see what you use. Which is how they know to throttle or kill the data useage all together.
So a couple of places, I always check on Google to check for images and make sure the facts are correct.
if you go to Google and type in “ How fast is 4G worldwide” for instance and the. Go to pictures, you will see them there.
There are loads of websites I use and read from. Opensignal is a good one 😀
Martin, it sounds like you are not on O2 Travel inclusive.
If you don't have O2 Travel then you will be capped at £48 per bill cycle (for 50MB) or £120 (for 200MB).
If you've been capped at 50MB (which was lifted after you spoke with Customer Service), and capped again at 200MB, it looks like this is what you are on.
Did you get a SMS when you landed in the States, what rates did you say you would be charged?
Rather a mess whichever way you look at it.
Edited to add, this isn't the first thread where customer services tend to be a little confused about Travel Inclusive.
I understand that Martin stated that he was on O2 Travel Inclusive - but I'm wondering whether he actually is on it - due to being capped at 50MB and then 200MB which is exactly what would happen if he was not on it.
Think we need to understand that first of all (as per Darren's later post about checking active Bolt Ons to see if it's there).
So annoyed on your behalf. I have just checked the sim only deals in the shop and Every tariff, 15gb and above, has the Travel Inclusive Bolt on, so it's totally outrageous that this hasn't worked for you.
Just as annoying is the fact that O2 CS have proved so unhelpful and appear to know nothing about O2 Travel Inclusive.
I would make a complaint on your return home. Hopefully they will compensate you for your inconvenience!
*The Game Is On*
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