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O2 Travel Inclusive - confused!

Harrysmum2008
Level 2: Apprentice
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Hi to anyone who remembers me, it's been a while since I posted.

 

As the title says, I'm confused by O2 Travel Inclusive.  I spoke to Live Chat this morning as I wanted my PAC to move to Three for their Go Roam.  I was offered O2 Travel Inclusive and decided to go ahead but now I'm having second thoughts as I've found online that data it throttled after 150MB.  I spoke to customer services who said it's unlikely that it would be but I've found so many posts complaining about speed that I'm now regretting staying!

 

Has anyone been to the US and had decent speeds? 

 

Thanks in advance for any help.

Formerly Traceyjs1975!
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Marjo
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Hi @Harrysmum2008 that's great news. slight_smile I've checked regarding the refunds page, and the info there is correct.

COVID-19 support - Help and support from O2 during the lockdown
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jonsie
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Great news @Harrysmum2008 but oh they hang on to your money as long as they can 😯

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Harrysmum2008
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Thanks for confirming @Marjo.  I presume something must have gone wrong in my case then as I should have had the refund automatically.  It would help if customer services knew what they were talking about as well (and actually managed to sound as if they were bothered O2 owed me nearly £200)!

 

@jonsie come on now, 7 working days would have taken us to Monday so they could have held on a few more days - just think of all the interest they've lost! 😄

Formerly Traceyjs1975!
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jonsie
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Obviously miscalculated....someone will be in trouble for that wink

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