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Level 1: Joiner
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Registered: ‎12-10-2018
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Gone over my limit by 4.14GB and paid £250+. Is that right??

With my business plan I can of course go over my limit and pay more if I have to. My plan consists of 20GB. I used up my plan on the 17th september 18 and had it renewed at 25th september 18. I do agree on using more than intended which was 4.14GB but i feel like that is over excessive that I had to pay more than £250 pounds. Is that normal or should I be contacting o2 about this? I've been with virginmedia for a while so I am a little confused on the new system.

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Registered: ‎31-03-2010

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

@KamilZaremba Does seem an excessive amount for that much data, but you'll have to speak to customer service. No one here has access to anyone else's account but their own. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

According to the T&C's you are charged 2.5p per mb over your allowances which I think is around £105 not £250 ?
https://www.o2.co.uk/sites/default/files/docs/overage-terms-statement.pdf
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 1: Joiner
Posts: 5
Registered: ‎12-10-2018

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

Yeah that's what I thought too. And I know
Level 1: Joiner
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Registered: ‎12-10-2018

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

The Customer Service (Quick chat) has told me its 3Pence per MB on business plan. But im guessing that has changed. But yes 250 is really excessive and thats what i have thought "Yes, 3p ex VAT*
Akshay• 2:15 PM"
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Re: Gone over my limit by 4.14GB and paid £250+. Is that right??


@KamilZaremba wrote:
The Customer Service (Quick chat) has told me its 3Pence per MB on business plan. But im guessing that has changed. But yes 250 is really excessive and thats what i have thought "Yes, 3p ex VAT*
Akshay• 2:15 PM"

But still that is only £149.00 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎12-10-2018

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

I know. That's what confuses me. Because now that caused us to go into debt. Caused us to miss 4 payments. For house and taxes. Like damn...
Posts: 117,536
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Registered: ‎04-04-2012

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

You need to ask customer services to provide you with an accurate breakdown of the charges, but call on 8002, do not use chat for this please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎12-10-2018

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

Thank you
Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: Gone over my limit by 4.14GB and paid £250+. Is that right??

Best of luck mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)