O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[Anonymous]

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@MI5 wrote:
As we are led to believe currently, there are no changes to the standard rates as they fall inline with the directive already.

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As I have been saying in my previosu post @MI5regarding this question, I am asking someone that has an affiliation to O2 or works for O2 directly, not yourself. Like you, I too can read between the lines, and "We" can all make assumptions, but only O2 can give an actual answer. Hence why, I referred my original post to Martin. Thanks for your input as always though 😉

[Cleoriff]

Hopefully @Martin-O2 will be able to confirm asap @Anonymous

[MI5]

We've all asked the question many times mate.
If you don't want other customer views and opinions I suggest you use the private message system.

[viridis]

Why would they change the standard prices if they are already within the EU rules?

[MI5]

That's what I've been trying to say mate.

[Martin-O2]

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@Cleoriff wrote:

Hopefully @Martin-O2 will be able to confirm asap @Anonymous

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I'm still chasing this guys. I will update both threads once I have news. 

[Anonymous]

Thanks @Martin-O2 - appreciated. 

[jonsie]

Guess o2 haven't made any definite decision yet then? 

[Cleoriff]

Just to let you know the text about changes to O2 Travel are being sent now. I got this when I landed in Spain on the 22nd March...

Then today 24th...a new one arrived....

[jonsie]

Let's hope everyone is as well informed though the message doesn't make it clear that the £1.99 will be triggered by sending one simple text saying 'arrived safely'