Solved: O2 Site threw errors but payments still went throu...

Anonymous · ‎24-09-2017

Went to top-up online a couple of nights ago. The site was throwing a "Something went wrong please try again" page. But the payment was still successful and I wasn't aware. I ended up trying twice and then calling to topup. Is it possible to get a refund for two unwanted topups?

MI5 · ‎24-09-2017

Ask for an operator or try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2017

You would have to call 4445 and ask customer service to refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2017

Calling 4445 and stating refund eventually redirects you to 4444 and asks you to topup.

MI5 · ‎24-09-2017

Ask for an operator or try live chat http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2017

After messing around with it and getting it to list a bunch of options I was able to get in touch with an operator, thanks. o/

Cleoriff · ‎24-09-2017

Glad it's sorted @Anonymous s I was about to say stay on the line until you get to the option where it says 'if you would prefer to speak to an advisor then we will connect you'.....

Veritas Numquam Perit

MI5 · ‎24-09-2017

Happy to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎25-09-2017

Really pleased to hear you got this sorted @Anonymous! And welcome to the O2 community

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