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O2 Refresh

Anonymous
Not applicable

I am on an O2 Refresh contract where I pay £10 a month for the phone and £12.32 for the aittime tariff.   I am looking at the option to upgrade early (which is what I thought the Refresh option was all about) to find that I would have to take up a brand new tariff.  I thought that I would have had to pay off the remaining balance and then enter a new 0% contract for the new phone.  Am i correct in my thoughts on how refresh should work.

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viridis
Level 56: Guvnor
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Yes, upon paying off the handset to upgrade, part of the upgrade is a new connection to a new 24 month tariff.

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Anonymous
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You pay off the handset plan and then either go into your http://www.o2.co.uk/myo2 or phone 202 or go into an O2 store to upgrade again and choose a new Refresh Tariff.

Help link http://www.o2.co.uk/refresh
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viridis
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Yes, upon paying off the handset to upgrade, part of the upgrade is a new connection to a new 24 month tariff.
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jonsie
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All explained here : http://www.o2.co.uk/refresh

The other beauty of Refresh is that you can pay off the handset and walk away from the contract without further penalty.

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MI5
Level 94: Supreme
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@Anonymous wrote:

to find that I would have to take up a brand new tariff. 


Yes, it will be a new tariff.

You can't keep the current tariff and just have a new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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