O2 EU Roaming versus, Vodafone, Three, Asda, BT and Tesco. Dublin 13th July 2017

[darrengf]

As you know one of my bug bearers with O2 is currently there Roaming in the EU which we all know that they throttle.

On the 15th June 2017, EU made changes that all the EU networks had to offer cross roaming free of charge, so you can use your own allowance in one of the Roaming EU countries.

Now I wanted to give it a Month to settle in before I did any testing to ensure that every network was complaint and that all the issues were sorted out.

So, on the 13th July, I went on a day visit to Dublin with 2 of my friends and a few Devices / Sim cards from different UK networks to do some testing and obviously a bit of eating and drinking too.

Now the test was not totally about speed, but about what was on offer from each network and how they all compared.

I took the following with me

O2 Contract                        iPhone 7+ Cat 9 Device Capable of 450Mbps DL

O2 PAYG                            iPhone 6+ Cat 6 Device Capable of 300Mbps DL

Three Contract                    iPhone 6 Cat 4 Device Capable of 150Mbps DL

Vodafone Contract             WileyFox Swift 2 Cat 4 Capable of 150Mpbs DL (Dual Sim Phone)

Tesco PAYG                      Wileyfox Swift 2 Cat 4 Capable of 150Mbps DL (Dual Sim Phone)

BT Mobile Contract            Wileyfox Swift 1 Cat 4 Capable of 150Mbps DL (Dual Sim Phone)

Asda PAYG                       Wileyfox Swift 1 Cat 4 Capable of 150Mbps DL (Dual Sim Phone)

1st Test Manchester Airport Terminal 3 (7AM) (Main networks only tested)

O2 Contract        4G Signal              8.52Mbps Down, 7.19Mbps Up

Three Contact     3G Signal              Data did not work for 2 Hours being in airport

Vodafone            4G Signal              15.96Mbps Down, 10.44Mbps up

BT Mobile           4G Signal              4.81Mbps Down, 8.54Mbps up

Winner at Airport:                           Vodafone,           2nd O2 Contract

2nd Test Dublin Airport Terminal 1 (9AM) (Only had time to run Main Network Tests)

O2 Contract        3G Only                0.25Mbps Down, 0.30Mbps Up

Three                  3G Only                7.46Mbps Down, 1.07Mbps Up

Vodafone            3G                        6.07Mbps Down, 3.93Mbps Up

BT Mobile           3G                        3.16Mbps Down, 1.64 Up

Winner at Dublin Airport:                Three,                   2nd Vodafone

3rd Test Centre of Dublin O’Connell Street (10.30AM)

O2 Contract        3G Only                 0.49Mbps Down, 0.58Mbps Up

O2 PAYG            3G Only                1.84Mbps Down, 0.44Mbps Up

Three                  3G Only                7.46Mbps Down, 1.07Mbps Up

Vodafone            4G                        26.30Mbps Down, 11.01Mbps Up

Tesco PAYG      3G Only                 2.09Mbps Down, 1.12Mbps Up

BT Mobile           3G                         4.59Mbps Down, 1.21Mbps Up

Asda Mobile       3G                         3.89Mbps Down, 0.46Mbps Up

Winner on O’Connell Street:           Vodafone,          2nd Three

4Th Test was done in the ILAC Shopping Centre in Dublin Centre (12 Noon)

O2 Contract        3G Only                0.50Mbps Down, 0.49Mbps Up

O2 PAYG            3G Only                4.44Mbps Down, 1.43Mbps Up

Three                  3G Only                0.86Mbps Down, 0.41Mbps Up

Vodafone            4G                         43.73Mbps Down, 26.74Mbps Up

Tesco PAYG       3G Only                2.25Mbps Down, 0.83Mbps Up

BT Mobile           4G                         13.56Mbps Down, 23.91Mbps Up

Asda Mobile       4G                          26.68Mbps Down, 21.70Mbps Up

Winner in ILAN Centre:                   Vodafone,          2nd Place Asda

5th Test was done in Burger King Centre of Dublin (2.40PM)

O2 Contract        3G Only                0.51Mbps Down, 1.04Mbps Up

O2 PAYG            3G Only                0.91Mbps Down, 0.18Mbps Up

Three                  3G Only                7.41Mbps Down, 0.35Mbps Up

Vodafone            4G                        16.66Mbps Down, 14.45Mbps Up

Tesco PAYG      3G Only                5.65Mbps Down, 0.64Mbps Up

BT Mobile           3G                        19.05Mbps Down, 3.53Mbps Up

Asda Mobile       3G                         9.16Mbps Down, 0.27Mbps Up

Winner in ILAN Centre:                  BT Mobile (3G), 2nd Place Vodafone (4G)

6th Test was done on the River Bank in Dublin Centre. Only 3 Tests ran (4.20PM)

O2 Contract        3G Only                0.57Mbps Down, 0.42Mbps Up

Three                  3G Only                0.52Mbps Down, 0.29Mbps Up

Vodafone            4G                        121.07 Down, 26.95 Up

Winner:                Vodafone, I’m not even awarding a 2nd Place as no network deserved it.

7th Place Was done at International Banking Centre Dublin (5.40PM)

O2 Contract          3G Only                 0.58Mbps Down, 1.01Mbps Up

O2 PAYG              3G Only                6.76Mbps Down, 1.10Mbps Up

Three                    3G Only                0.30Mbps Down, 0.35Mbps Up

Vodafone              3G                         2.70Mbps Down, 3.03Mbps Up

Tesco PAYG        3G Only                 1.46Mbps Down, 0.96Mbps Up

BT Mobile             4G                         1.16Mbps Down, 10.40Mbps Up

Asda Mobile         3G                         1.82Mbps Down, 0.23Mbps Up

Winner Int Bank Centre:                      O2 PAYG,            2nd Place Vodafone

8th and Final Test Dublin Airport at Gate waiting to Board Aircraft (8PM)

O2 Contract         3G Only                0.57Mbps Down, 0.56Mbps Up

O2 PAYG             3G Only                3.90Mbps Down, 1.12Mbps Up

Three                    3G Only                0.42Mbps Down, 0.35Mbps Up

Vodafone              4G                         26.22Mbps Down, 2.95Mbps Up

Tesco PAYG        3G Only                 0.08Mbps Down, 0.54Mbps Up

BT Mobile             3G                         1.72Mbps Down, 0.34Mbps Up

Asda Mobile         3G                          0.23Mbps Down, 00.07Mbps Up

Winner in ILAN Centre:                      Vodafone,          2nd Place O2 PAYG Just

Findings

O2 Contract is throttled beyond believe. You could see the phone trying its hardest and on many occasions starting the speed test I was getting 10+ Mbps, however throttling kicked in and it went straight to 0.50 mostly. I’m appalled that it’s still throttled badly and its shocking that 4G is still not available. What I can tell you though is that 4G is trying to Activate on O2, but it forces your phone back to 3G. before it would say Network Failure, now it says Network Registered, but would revert to 3G. so O2 need to just put a tick in a box, unlock 4G please and also remove the blasting throttling that your killing us with. Also, O2 Contract is throttled, but not PAYG, what is wrong with O2.

O2 PAYG was not throttled as I could see and speeds varied over Dublin. The main problem is that it would not clamp onto 4G no matter how hard I tried, I was able to connect to Metor and Three, however there wasn’t much difference in them both, the phone would always revert back to Three as its preferred network.

Three Contract, Wow this was all over the place, no data in Manchester and although it didn’t look throttled in Dublin itself, speeds were very hit and miss. The main problem is that Three latches onto its home Three IE network and just doesn’t really let go, Three IE seems somewhat hit and miss and I think that most of the masts are just congested.

BT Mobile, put in a good performance but couldn’t clamp onto 4G much, which was the same as Asda Mobile. The main reason is there network of choice which again is Three IE. Data rates were all over the place. Lots of places were just congested, but no data restrictions were in place for what I could see

Asda Mobile were the same as BT Mobile. No restrictions but struggled on the preferred network which again was Three IE. Shame really as was impressed that a Supermarket PAYG got 4G overseas.

Tesco’s was just hampered with the lack of no 4G. It was never no clear winner, but there wasn’t a restriction in place which is good for a Supermarket Network.

Clear Winner has to be Vodafone. No matter how you look at it, it just won from the word go. It was pretty solid all over on 4G, just reverted to 3G in shops etc, but the 121Mbps download on 4G just shows that they have truly meant what they said and no restrictions at all. The choice of network was Vodafone IE which clearly showed that they have spent money in the network in the city and I’ve no doubt that If the sim card was in my iPhone 7+, the data would have been much higher

Position                UK Network           3G/4G in EU        EU Network used 

1st Place               Vodafone          (4G and 3G)     (Vodafone IE)

2nd Place              BT Mobile           (4G and 3G)      (Three IE and Metor)

3rd Place               Asda                   (4G and 3G)      (Three IE and Metor)

4th Place               O2 PAYG            (3G Only)          (Three IE and Metor)

5th Place               Three                  (3G Only)           (Three IE) (No Data in MCR Airport Data all over place)

6th Place               O2 Contract        (3G Only)           (Three IE and Metor) (Throttled)

I really do hope you enjoyed reading this. O2 Please please please, enable 4G roaming and stop Throttling, its making you look like cheap skates and bad as a network for over seas.

And what are you throttling only O2 Contract customers?

[Cleoriff]

---

@darrengf wrote:
Well o2 will no longer officially reply back to me regarding my complaint.

So either o2 have deliberately blocked my email address or have a rule set up to bin my emails.

All I want is my complaint to be looked into and not some one come back with a copy and paste answer.

I'm not rude or anything. Just want a reply.

---

They obviously have no intention of doing anything at all @darrengf. They have decided ignoring their customers is a damn good business policy.... It will all come back to bite them on the bum!!

[jonsie]

They obviously have nothing further to add to their infamous temporary statement and they seem to have no intention of removing the throttling. 

[adamtemp64]

The asa have deemed no action for the claims on the website for roam  like home

" 

Thank you for contacting the Advertising Standards Authority (ASA) with your complaint about Telefonica UK Ltd (O2)’s advertising.

Your complaint

I understand from your complaint you challenged whether claims on the O2 website that “If you're travelling within our Europe Zone, your minutes, data and texts will work just as they do at home” were misleading and could be substantiated because O2 are currently restricting data usage speeds for customer using their phone abroad. We have assessed the ad and we will not be taking further action.  

Our rules

Advertising is considered to be misleading if it causes, or is likely to cause a consumer to make a decision they would not have otherwise taken.

Our decision

While we appreciated your comments when making our assessments we have to consider how consumers in general would be likely to interpret an ad. In this case we noted that specifically ‘data’ was referenced rather than upload or download speed, or internet more generally, which is the area affected by the temporary measures O2 has put in place, and that this was presented in the context of a sentence also referencing minutes and texts. We also notice that this small section claims that their travel service ‘lets you use the internet while you're away, without worrying about overspending’. As such we considered that consumers generally would be likely to interpret the claim as referring to the ability to use their phone internet through O2 within the Europe zone without incurring any additional costs than would be obtained using the phone domestically, rather than regarding the quality of the internet connection available to customers using their phone abroad. Given this, we did not conclude this claim was likely to be materially misleading and for that reason, the ad does not break the rules on the basis you suggest. 

For more information about our work, please visit our website, www.asa.org.uk

Your complaint will be kept on file and will be used for future consideration. Thank you for contacting us with your concerns. 

Yours sincerely,

"

[jonsie]

I can see their point and l do tend to agree that they haven't stated the quality of connection, only the fact that data is available. We all know data is available but that it's unusable but it would seem they could care less. Thanks for chasing this up @adamtemp64

[Beenherebefore]

But "Roam like Home" i.e. speed not throttled is impossible.

Obviously nobody working for ASA is on O2 and have been to the EU !!

[adamtemp64]

@Beenherebefore agreed but i tried ban hammer for me soon lol

[MI5]

Notice how none of the official bodies are supporting customers and are all backing the networks?

[jonsie]

Seems to be always the way

[iphone4sir]

"We've no further updates at the moment. We expect normal service to resume within the coming weeks."

Yeah right

[MI5]

Right after the holiday season is over......