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on 24-08-2016 16:47 - last edited on 24-08-2016 17:17 by Toby
Hi,
Can anyone help with this?
Last year I ran up a large phone bill with O2 which I was unable to pay. It was passed to Wescot, a debt collection recovery agency, and I entered an agreement with them to pay £30 per month. I did this each month and didn't miss a payment. Last month I emailed them to see if they would accept a settlement figure for the oustanding balance and they came back to me with an offer after speaking to their client (O2). I was able to make the payment in full and did this. I was told my account with Wescot was now settled and would be closed and they would get O2 to update my credit file accordingly.
This week I emailed O2 to check my credit file had been updated and they have replied to say I still owe them in excess of £200. They say this is because the money I was paying to Wescot was for the device plan only, not the airtime plan which they are saying is separate. This is the first I know about this and at no point has it been pointed out that the two debts were separate. I would not have known anything about it had I not emailed O2 about my credit file. In all my time of paying Wescot £30 per month I have not had any correspondence from O2 about the outstanding airtime balanace.
Has anyone else experienced this before?
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on 24-08-2016 18:59
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on 24-08-2016 18:59
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 24-08-2016 19:01
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on 24-08-2016 19:01
I don't understand why they wouldn't have combined the two together from the very start and not be chasing me for this overdue airtime amount.
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on 24-08-2016 19:04
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on 24-08-2016 19:04
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-08-2016 19:05
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on 24-08-2016 19:05
@Anonymous ......on here O2's systems are renowned for not working correctly, you're not the first to suffer the effects and no doubt you won't be the last.
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on 24-08-2016 22:52
But you also been paying 30 a month since last year( maybe 300)
And you were on a device plan since Feb 2014? (another year+ of payments? 300?)
These figures seem high for a device plan that's half paid off?
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on 24-08-2016 22:55
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on 25-08-2016 09:55
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on 25-08-2016 09:55
Given the balance they have paid to Westcott of £300 this would point to airtime being included (assuming an average again of £25 per month (although many are lower)) would total the £300 area.
Then again, I don't know how Westcott operate, they could add charges, legal fee's, etc onto what the OP owes, which could have also brought this figure up?
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on 25-08-2016 10:09
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on 25-08-2016 10:09
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