O2 Data

[Leannepeachey91]

I have just upgraded my tariff to unlimited unlimited internet. I did have 90gb but due to just having moved into a new build house I don’t have any internet and won’t have for many weeks due to the current coronavirus situation.

My question is - it says my tariff will update on the 17th April.. I’m slowly running out of data due to my Young daughter hot spotting off my data a lot. Is there any way to get the data started sooner?

I don’t really want to pay £80 a month. But needs must to keep us connected to others while we are locked down.

[MI5]

Exactly, you've changed tariff not upgraded.

[Leannepeachey91]

I understand that.. but my issue is I’ll be out of data completely for 2 weeks. Can’t they start the tariff with immediate effect?

[jonsie]

Yes but you will have to speak to them.

[Leannepeachey91]

Easier said than done. I’ve called 29 times today to be exact. Will just have to keep trying. Thank you.

[MI5 · Accepted solution]

Only by calling https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Leannepeachey91]

All sorted! Thank you! Finally got through.

[MI5]

Good to hear.

[Cleoriff]

Lucky you @Leannepeachey91 

All it takes is a lot of patience

[jonsie]

Well done @Leannepeachey91 , glad you got this sorted