O2 £10 bundle query

[Anonymous]

Hello, I bought a new phone from my local O2 shop recently. First class service by the way. It is pay as you go and I opted for the £10 bundle

500MB data

• 250 minutes
• 1000 texts
• 4G ready

there was also some credit transferred from the old 02 phone.About 1.92 from memory. I am still very much within the above minutes, text and internet usage, however my balance is now on 19p.

I would like to work out why it has reduced when I have the above package. I would be grateful for any help with this, just so that I can understand it really. Thank you

[Anonymous]

@Anonymous the £10 is taken out when you top up to pay for your allowances then you top up again on your next anniversary date to get the allowances again

[jonsie]

Only possible reasons would be sending a text which went as mms (40p each) or calling numbers not covered by your allowances.

Have a read through these...

Accidental MMS Sending and How to avoid it by MI5 - Here

http://www.o2.co.uk/help/everything-else/service-numbers

[Anonymous]

Thank you for the reply. The top up system - understood now - thank you. However, how did the balance that was transferred - £1.92 - become only 19p now. What has the difference been used on when I have the £10 bundle? New to all this, can you tell?

[jonsie]

Check in My O2 for recent charges.

[Anonymous]

Did you send texts to multiple people

[Anonymous · Accepted solution]

AHHH, that could be it. I sent a text to a friend in Australia. The cost for that would not come out of the bundle but from the small balance transferred from the old phone.

I bet that is the answer. Learning all time with these phones.

Thank you very much.

[Anonymous]

Ah an international text, they are very expensive. Glad your sorted now

[Anonymous]

thank you for your reply. I did not text multiple people,but a friend in Australia. Did not think about it not being in the £10 package. All new to me. But all ok now. I think that is the answer.

All the best.

[Anonymous]

International calls & texts aren't in your allowances