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Number transfer - what's happening
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on 04-01-2017 07:06
Hi
I've transferred a number from BT Mobile to O2 yesterday. Out going calls seem to be fine from my O2 phone (i.e it shows the ported in number if say i ring my land line). If you ring my number however it still rings the BT Mobile phone and texts go there as well. I've tried all the usual stuff like reboots etc etc and waited the 24 hours O2 told me it could take. Has anyone got any ideas who to speak to next as normal PAYG support don't seem to fully understand the issue I'm having.
Thanks in advance
Ben

Re: Number transfer - what's happening
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on 04-01-2017 07:07
Not sure if its of any help but the phone is an iPhone se
Re: Number transfer - what's happening
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on 04-01-2017 07:42
Otherwise it might be a split port which will require BT to resend the porting files to o2 so it can be done again.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Number transfer - what's happening
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on 04-01-2017 07:42
Sounds like the port is incomplete. You will need to contact cs again
Re: Number transfer - what's happening
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on 04-01-2017 07:44
Hi @Anonymous did you get your pac from BT and follow the information in this link?
http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Number transfer - what's happening
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on 04-01-2017 07:54
Thanks for the speedy replies

Re: Number transfer - what's happening
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on 04-01-2017 07:54
Re: Number transfer - what's happening
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on 04-01-2017 08:03
Ask then to contact bt again for the port files.
Your original PAC will still be valid.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Number transfer - what's happening
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on 04-01-2017 08:28
Re: Number transfer - what's happening
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on 04-01-2017 08:35
Keep trying and if you don't get any success escalate to complaints http://www.o2.co.uk/contactus
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


