Number not recognized after cancelled transfer

[Zielinska]

Good Evening

I have a problem with my o2 number so I need to ask for your help asap.

Few days ago I sent request to Vodafone for transfer my number from o2 to Vodafone.

My o2 number is xxxxxxxxxx and I used PAC code xxxxxxxxxx

after this request I changed my mind and after contacted with Vodafone they cancelled my request for this transfer but 17/04/20 o2 provider disconnected my number and I cannot use this number despite the Vodafone cancelled it....

My question is how can I recover xxxxxxxxxxx number because now this number should be back to o2 provider when first request was cancelled.

Could you connect my old number for use?

How can I send request to recover my old o2 number?

Thank you for your help

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Cleoriff]

@Zielinska 

You need to contact customer services. All numbers are in this link

Guide: Coronavirus Community Help and Support 

[jonsie]

You need to call them @Zielinska 

Please remove your personal details as this is a public forum

Guide: Coronavirus Community Help and Support 

[Zielinska]

but costomer service is not sure how they can help me and live chat is off

[Zielinska]

I contected today with o2 about reconnect and customer service told me that is will be done 24 hours etc but i need to reset my direct debit... how can I do it if I cant logg in to the account because any code not comming to me because my number is disconnected and not recognized....

or

after reconnect then should I reset direct debit ? whats mean?

thanks for  any help

[Cleoriff]

@Zielinska 

Use this form

http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf 

[Zielinska]

Should I to wait until my number will  recognized i think that it will be good...

I am not sure now that they give me back my old number so direct debit should be setup later .... ?