Over charge on bill

[Jason1]

I have checked my latest bill and I am going to be charged twice for insurance. My airtime bill last month was £18.60, the next one is about to be over £44, I’ve checked my account and I am being charged twice for insurance. Sort this out please!

[Cleoriff]

@Jason1 

We are not O2 so can't 'sort this out'.

You need to contact O2 by calling any of the numbers in this link

Guide: Coronavirus Community Help and Support 

[Jason1]

I’ve tried ringing and because it isn’t a fraud case they keep referring me to websites, I know there’s a pandemic on but I still shouldn’t have to be over charged on my bills.

[Cleoriff]

No you shouldn't. Just keep trying. Any number press any option.

Someone got through by pressing fraud this morning @Jason1