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Now on pay monthly

gemz4the1
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on ‎20-08-2014 10:32

on ‎20-08-2014 10:32

I've finally bitten the bullet and moved to pay monthly. After a lot of messing round by O2 I finally got a sim and it has now swapped to my old number.
I originally opted for the £20 sim only tariff with unlimited texts, unlimited calls and 3GB but then I saw the £25 sim only tariff with an extra 3GB of data.
I've asked O2 3 times to swap it and they keep saying they will but it still hasn't changed. My phone was meant to go off this morning to change over but it went off last night.
So now I'm finally on pay monthly, what have I been missing? Any perks?
I have tried to set up Tugo but it won't work yet 😞
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Cleoriff
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on ‎20-08-2014 10:37

on ‎20-08-2014 10:37

Hi gemz... welcome to the world of contract...:smileywink:

re TuGo..all I can say is ...it seems to be giving many people problems (from threads I read on here):smileysad:

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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‎20-08-2014 10:40 - edited ‎20-08-2014 10:40

‎20-08-2014 10:40 - edited ‎20-08-2014 10:40

Well voicemail use now comes out of your minutes and you get more data.

And upgrades on your phone on full blown pay monthly contracts.
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MI5
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on ‎20-08-2014 10:51

on ‎20-08-2014 10:51

You get more allowances for less money and better European travel deals slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gemz4the1
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on ‎20-08-2014 17:45

on ‎20-08-2014 17:45

I agree with the allowance thing.

On PAYG I got 300 or 400 minutes, 3000 or 4000 texts and 2GB (which I easily went over) and now on pay monthyl its unlimited calls, unlimited texts and 3GB of data for the same price (£20).  However the £25 tariff looks more enticing as it offers 6GB of data.

I have spoke to about 4 O2 staff and i'm still waiting for the tariff to be altered 😞

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Anonymous
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on ‎20-08-2014 17:47

on ‎20-08-2014 17:47

I'm sure they'll adjust it for you in due course and up your monthly payments.
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gemz4the1
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on ‎20-08-2014 17:51

on ‎20-08-2014 17:51

Apparently it will be adjusted at midnight - that is coming from livechat O2 people so fingers crossed they're right.
Still no Tugo though 😞

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Anonymous
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on ‎20-08-2014 17:53

on ‎20-08-2014 17:53

Yes it is around midnight when things like this adjust.
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gemz4the1
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on ‎20-08-2014 17:56

on ‎20-08-2014 17:56

I was originally told last night that it would happen so I don't have much faith lol

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MI5
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on ‎20-08-2014 17:58

on ‎20-08-2014 17:58

I assume you have migrated your number across? If so, it will take a few days for the system to update so that it recognises you as a contract customer for Tugo to work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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