Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferred o2 pay and go number to my o2 contract and 4 days on I have no number at all

4 days ago I requested o2 to transfer my pay and go o2 number to my o2 contract, i was told this would happen the next day, upto 24 hours, the next day I lossd service on both sims, 24 hours later I still had no service, so I rang both my numbers and...

Resolved! Checking allowance left

I'm trying to find out how many minutes I use each month as I'm on unlimited contract but it's turned into £60+ p/m mostly due to VAT. It keeps saying look on the my O2 app but I can't find anything it just says you have unlimited left. My contract w...

Resolved! O2 Default Home Page on Galaxy S4 (Android)

According to the settings on my S4 mobile phone the O2 default Home page is supposed to be http://m.o2.co.uk/device/o2active but when I try to go to that page nothing happens - it hangs. Tried chatting to an O2 Guru who talked me through downloading ...

Resolved! Free £10 extra for topping up with £15

I got a text from O2 saying that I would get £10 free allowance to use in the next 30 days for Calls, Texts, and Data. This was the text: "O2: Hey you. Thanks for being such a fab customer. Have an extra £10 allowance on us when you top up £15 once b...

Insurance - Complaint

I placed an insurance claim for my HTC One X+ on 20/04/2014 and was told my phone was not in stock. I was told that I would be called on 22/04/2014 with an update when stock comes in. I received no call on 22/04/2014 so I personally rang up O2. They ...

Resolved! switched from pay monthly to PAYG - not working

I switched from pay monthly to PAYG and the change was supposed to happen today. I am keeping the same number and I want the pay and go go go tarrif (£10) https://www.o2.co.uk/freesim/tariffs/payandgogogo?cm_mmc=googleuk-_-PPC_Direct_Free_Sim-_-Brand...

Resolved! account in the negative (minus)

My account balance is a negative number..meaning that O2 owes me! Can I get thus money transfered back to my bank account???

Resolved! Bolt-ons on renewal of contract

Hi,Contract up in couple of weeks, and would really like to stay with o2 and just downgrade my contract to a 12month sim only (basically because I'm happy with my S3 at the moment, and happy to hang onto it for another year)My query is that although ...

Resolved! When does my new tariff begin?

I decided to upgrade to a new monthly tariff, which takes effect on the 25th according to the text and email from O2. However, my tariff hasn't changed and my allowance usually always gets updated at midnight.Just wondering when it might take effect ...

Resolved! Phone contract crisis... please help!

Basically my mobile phone contract with O2 is an absolute mess and I do not know what to do. I have received awful service o2 and am paying a small fortune every month. I cannot go on like this!To give you some background:This contract was initially ...

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