Not getting texts after sim swap

[laurawoo]

done sim swap yesterday from my s9 to s20. Everything on s20 is working fine apart from the fact I can't receive text messages please help

[laurawoo]

I have the correct message center number etc I am going to throw phone out the window

[Cleoriff]

@laurawoo 

Texts are usually the last part of the swap to be be provisioned.

Keep rebooting your phone.

[laurawoo]

It has been over 24 hours sim swap was done 1830 yesterday 4th may

[laurawoo]

@Cleoriff hey its been over 24 hours as swap was done yesterday at 1830 4th May I can receive calls I can send messages just can't receive is this normal

[jonsie]

Many customers with the S20 having big problems texting today

@Marjo  @Martin-O2 

[Cleoriff]

It's normally 24-48 hrs @laurawoo but taking longer.

If you need to call O2 then use the numbers in this guide

Guide: Coronavirus Community Help and Support 

[laurawoo]

@Cleoriff I have been in contact with o2 but as I'm a community carer all of my correspondence is via text at minute so really worrying now incase I have done something wrong with phone the only thing not working is me receiving texts so as long as this is normal I can relax

[Cleoriff]

@laurawoo 

As @jonsie  says, numerous people having the same issue with the S20 today.

We have given all the advice we can... so you do need to call O2 on the numbers I gave above

[laurawoo]

@Cleoriff thank you