PAC code and contract cancellation query

[edyta]

Hi,

My contract ends soon and I wanted to cancel it as I decided to swap into another network on sim only deal which works out much cheaper than o2 offers.
I tried contacting staff via chat on my o2 app but no answer for days....
I need to know how to notify network off cancellation and how to request PAC code?
any advice welcome, thanks

[Cleoriff]

Hi @edyta 

Follow this guide

Guide: Cancelling Your Contract 

and

Guide: How to get your PAC [June 2021 Update] 

Best of luck.

[O2Elaine]

Hi 

We would recommend calling O2, but be mindful of the current waiting time's, you may be eligible via the MyO2 app for upgrade option which will meet your needs going forward so please have a look.

Finally if you still require help check out further information via : https://www.o2.co.uk/help/account-and-billing/switch