Not getting texts after sim swap

[laurawoo]

done sim swap yesterday from my s9 to s20. Everything on s20 is working fine apart from the fact I can't receive text messages please help

[jamie5]

My wife is having same problem we both got the s20 ultra at the same time mine receives messages but hers doesn't have tried numerous things but to no avail please help

[Cleoriff]

@jamie5 

Sadly we can't help on here. As you have read numerous people are having this same problem with the S20. Keep rebooting your phone and contact customer services

Guide: Coronavirus Community Help and Support 

[jamie5]

Hi ok and thank you for replying I will call o2 and go from there