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Not able to recieve/make calls

ScottyBeechy
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on ‎07-09-2020 17:34

on ‎07-09-2020 17:34

One of the mobile phones on my account is unable to recieve calls or make any calls, When you call that number it just takes forever to start the call and then fails out, Would a new SIM card fix this? I would love to get in contact with either someone that can help or O2 but they are not taking calls unless its a lost phone or an upgrade

Whats my best course of action in this situation? 

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jonsie
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on ‎07-09-2020 17:36

on ‎07-09-2020 17:36

The first step is to get the sim changed

Call into the nearest O2 store and they will change it for you

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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ScottyBeechy
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on ‎07-09-2020 17:41

on ‎07-09-2020 17:41

Wow that was a fast response slight_smile thank you, ill drop into a O2 shop when i get a chance 

 

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MI5
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on ‎07-09-2020 18:09

on ‎07-09-2020 18:09

@O2Ellie @Anonymous 

Maybe this account needs checking too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Ellie
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on ‎07-09-2020 18:16

on ‎07-09-2020 18:16

Thanks for the tag @MI5 

 

@ScottyBeechy  I will private message you now and we can check the account for you slight_smile

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Katrina266
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on ‎07-09-2020 18:36

on ‎07-09-2020 18:36

I’m having trouble using my internet and 4g and texting my family I want it fixed
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MI5
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on ‎07-09-2020 18:40

on ‎07-09-2020 18:40

@Katrina266 

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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