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Not able to recieve/make calls

ScottyBeechy
Level 1: Joiner
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One of the mobile phones on my account is unable to recieve calls or make any calls, When you call that number it just takes forever to start the call and then fails out, Would a new SIM card fix this? I would love to get in contact with either someone that can help or O2 but they are not taking calls unless its a lost phone or an upgrade

Whats my best course of action in this situation? 

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jonsie
Level 94: Supreme
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The first step is to get the sim changed

Call into the nearest O2 store and they will change it for you

Message 2 of 7
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ScottyBeechy
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Wow that was a fast response slight_smile thank you, ill drop into a O2 shop when i get a chance 

 

Message 3 of 7
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MI5
Level 94: Supreme
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@O2Ellie @Anonymous 

Maybe this account needs checking too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
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O2Ellie
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Thanks for the tag @MI5 

 

@ScottyBeechy  I will private message you now and we can check the account for you slight_smile

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Katrina266
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I’m having trouble using my internet and 4g and texting my family I want it fixed
Message 6 of 7
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MI5
Level 94: Supreme
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@Katrina266 

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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