Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Free extra

I picked Amazon music as my free extra and havent redeemed it yet. Is there any way to change it as i hadnt read the fine print which said this offer was only for new customers.

Resolved! Can't receive calls or texts, or make callas

I recently changed sim and phone to and s20 ultra.Now I can't receive calls or texts and I can't makes calls. I can only do outgoing texts and use data and have no idea how to solve this

Age restriction on content

Since 02 shops are closed and I do not have a credit card how can I verify my age to lift content restrictions?

Can't get through to o2

I desperately need to get through to o2 to report fraud immediately as I don't want to incur additional charges as a result of this. I want to put a spend cap on just in case. First 3 times I called they said they can't take any calls. Now I got thro...

Upgrade questions

Hi folks Myself and my wife upgraded our phones yesterday to the P30 Pro, each phone had two gifts to claim, wireless ear buds and a fitbit type thing lol I didn't want to phone as it is not essential but just wondering how we claim these gifts. Also...

To stop spend cap

I need to stop spend cap

SIM installation

hi I have got a Samsung A20e and have installed the new sim in the sim 1 slot but it does not appear to be recognised....says Sim not provisioned and emergecny calls only also when have tried to call from new phone...says not on networkwhat have i do...

Upgrade sim only plan

HiMy current plan is 60gb, unlimited calls and texts for £28 a month. I’ve just been on my o2 and seen that I can get the same but with 100gb for £20 but it says limited time ends 13th may, I know it sounds stupid, but will it go up in may?Thanks

Resolved! Cancel contract

Hi I want cancel my contract is finish 2 May 2020

change device plan direct debit

I know I can change my direct debit info my my tariff in the my O2 app but it doesn't let me change the direct debit details for my device plan and with no way to contact O2 at the moment my device plan isn't going to get paid unless I can change my ...

O2

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