Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Esim

How do I get a esim pack. The stores are shut and you can’t get through on the phone. Thanks.

+44 7385 705077 Scam?

This number contacted me via text saying my bill had failed to process, I have 2 contracts with O2, both payments went out fine according to my online bankingAssuming it’s a scam?I don’t have access to the my O2 account of one of my contracts though ...

Change phone number

Hi,I have been receiving a lot of harassing calls and the types of calls they are, is affecting my health and stressing me out. I have to use my phone to do my job so having these calls is really affecting my day to day life.. I would like to change ...

Outstanding bill

I have an outstanding bill but can't pay to the 20th can you put my bill on hold to then please

Resolved! Paper bill

I need a bill with my address on it

Transferring Old Number

Hi, I have transferred from Vodafone to O2 and requested to keep my old number. I provided the PAC code over a week ago and it's still not transferred. I can't get through to anyone at O2 to help. Please could an O2 advisor help me and let me know ho...

Invoice/receipt

Would I be able to get a copy of my receipt/invoice for my last upgrade by email.

Text message Scams

HiI am getting charged £1.50 a text it gave me the number to stop them. As soon as I realised what was going on I followed the instruction to stop them. And my stop text message will not send so I continue to get these texts messages that I do not wa...

photo charge

My bill has jumped by £20 in this last billing period and the breakdown shows this is down to picture messages being sent. However, I am still within my text and call limits. I also get 2Gb of data per month and I have not exceeded even 1 Gb of data ...

Upgrade pricing

I've just come to the end of my contract - previously through carphone warehouse and the upgrade options on offer made me choke. 36 month contracts, ridiculous prices, poor data offering when the offers to new customers online at a fraction of the co...

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