Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming time limit

Hello fellow O2 users! Due to Covid19, a short trip to my homeland Greece is extended until end of September. In total I am going to stay 68 days. I found on a forum that there is a 63 days limit (roaming fair usage policy) in a 4 month period. My qu...

Resolved! Sim only deal

Upgrading my sim only deal to another one. This has taken effect immediately as I can see that my data allowance has increased- why am I being sent another sim in the post if this has shown to have taken effect in Myo2?

Resolved! Delivery

Hi I'm due an upgrade Friday if I order online Friday can I pay extra to get it delivered the Saturday if so is there a time limit and is it for any device or specific ones???

Resolved! Fraudulent text -I am a moron

Gutted to say I have been conned in to giving my details by this text! Thankfully realised as soon as it redirected me to O2 and wasn’t signed in, called the bank and cancelled the card before it was used

Resolved! Age restriction

I’ve only just realised I’ve got age restriction access on my phone. I’ve had a contract with 02 since I was 18, and am 25 now! I don’t own a credit card so I can’t phone up, and obviously the stores are currently closed due to covid-19. I’ve sent a ...

Resolved! Upgrade issue

I've just went to upgrade to p40 pro which says 50 pound off upfront cost. But when I go to pay the 50 pound isn't coming off my 224 that I owe on other device.

Resolved! Need to change my Date of Birth on my account, its incorrect!

Hi All, How do I change my DOB on my O2 account as its incorrect? This has been flagged up on a credit report that recently came through to me, and this could affect when I need to get a mortgage, so I need to correct this sooner rather than later? C...

Resolved! change tariff

I would like to change my tariff. Right now I am paying too much and I want to change it. I am on self-isolation so I can't go to the shop and the live chat is not working. I wonder if I can chang it somehow online.

Blue Light Card

Hi, I appreciate this is a non-emergency given the current situation, but if I leave it much longer i'll be out of my 28days & I doubt very much that O2 would retrospectively honour this, however . . Im trying to add the discount to my account for be...

Resolved! Free galaxy buds with s20 +

I yesterday upgraded my phone to a samsung galaxy s20+ and recieved the phone today. Whilst purchasing the phone there was an offer claiming I would get a free set of galaxy buds, as long as I claimed 30 days after purchasing, a major reason I got th...

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