Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My limit has not been set

I recently upgraded & there was an option to set my limit on any extras. I set a limit of £60 but this has not been applied & my bill is a lot more than this. Has anyone else had this happen does anybody think that there is any way I would be able to...

Resolved! Internet and data

I haven’t raised an issue due to the recent pandemic but I’m now starting to get annoyed. For the past 5 months my internet on my phone has been terrible. Not just my 4g but even connecting to my home internet on my phone? I use my phone for work so ...

Resolved! Keeping phone number changing family member!

My wife uses one of my two pay monthly phones and numbers. One work / one home - I stopped needing work so she started using it instead of her non-02 PAYG. The "work" phone contract is coming to an end so I am going to cancel, as I have just brought ...

Resolved! PAYG to Monthly Contract

I currently have a PAYG contract and have changed to Monthly.Having now received my new SIM, should i activate my new SIM first or request the retention of my existing number?Step by step uidance would be gratefully received ...Thanks in advanceStuar...

Resolved! Disney Plus Upgrade not working

Hi All - On my previous phone & plan, I had the Disney+ extra where O2 gave a £2 discount - I recently upgraded to a new Phone & Pl,an with the Free Disney+ for 6 months - However, since the upgrade I npow cannot access Disney + - On My O2 the extra ...

Resolved! Voicemail Greeting from abroad

Hi,If my network changes to o2 de (Germany), will my voicemail greeting message change to the German language?

Resolved! Problem with abroad ( Turkey ) call rate ?

Hello , I recently called into o2 on edge Lane liverpool ( 21/08/20) , a member of your staff told me to get a bolt on for £3 which made my calls £.012ppm .... I have came to Turkey 22/08/20 & have been charged £2 per minute !!! ? 路‍ Can somebody te...

Resolved! Paid twice

i had my airtime bill taken from my deposit when it was refunded yet i have just had it taken out by DD so i have paid it twice

Resolved! Sim only - 5G

Hi! My contract is up and I’m looking to move to a sim only account, as I’ve got some Apple vouchers I’m putting towards my next iphone. Now, when moving to the 12 month sim only contract, it asks if my phone is 5G ready. My current phone isn’t, but ...

WORST TELECOMS COMPANY EVER

I have been with O2 for over 4 years now and been paying my bills regualry and upgrading etc.Being a loyal customer you would expect them to treat you with some fairness at least.but how they have destroyed my life and business and manage to get away...

O2

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