Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unblocking a sim

I blocked an o2 pay monthly sim. How do I go about unblocking it I’ve rang 202 but they can’t understand my security answer and then cut off. I’ve used live chat with no joy any ideas please.

Resolved! How to unblock my SIM card?

Hi, i recently lost my iphone 7 which is on a pay monthy contract, i have since blocked the phone so noone can use it. However recently i have found an old iphone which is unlocked that i want to use. I have been into the o2 store to get a new sim re...

Cancel a settled contract

Hi, just wondering how I go about cancelling a contract? the device plan was settled a while ago (but ive been lazy and not sorted it!) and I now am only paying the airtime bill. However, I want to cancel this fully as I do not really make use of it ...

Cancellation

I want to cancel my current O2 contract and take out a better deal with Vodafone, what do I need to do?

Resolved! Unable to text abroad

Hi, I get an error message when trying to text my family in Denmark from the UK. Does anyone know how to fix this?I tried to update the message centre number, but that was correct.Any advice out there?

Resolved! Fell for text scam

Hi,So today I received a text from +447385694481. Saying my bill couldn't be processed and to update my billing details.I was really stupid, and didn't think it through enough, clicked the link, and it seemed alright to I went through with it. It was...

Upgrade

I applied for an additional line yesterday, received the order confirmation and everything via email, and received a text message from a company called MPD saying "Order Update: Pending - Connection: Your order has been picked and passed to DPD for d...

Resolved! PAYG and monthly contract

I was on a 10quid payg tariff and changed to a 12quid monthly tariff. Why do you always pay a bit more on the monthly tariff which is always more than 12quid but on PAYG you just top up 10quid with no other hidden charges? I feel its extremely mislea...

Spending limit

I seem to have a cap on my spending in each month. Could I please get this removed?

My O2 is "Monitoring Performance"?

Hi there I've noticed, after recently using the "My O2" app on my phone that whenever my phone rings/texts come in, I get a message from the O2 app that says something about "My O2 is monitoring performance"? What is this and why would this all of a ...

O2

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