Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

Hello I’m wanting to add spend caps to both my phones but it says to ring o2 when I do it says urgent calls only am I still able to ring them for my spend cap as there is no other way to add or remove it other than ringing and live chat.Thanks in adv...

New O2 sim but want to keep original O2 number

I have ordered a new sin from O2. I am currently with O2 but took an online offer as my contract is up. How do I keep the same number but have the deal from new sim

O2 open

Hi, my new contract starts tomorrow but I was just wondering if my O2 open discount will continue or if I need to apply again?

Text message

Hi, I got a text message stating it is from o2. Message is as below:-O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: Could you confirm it is fraud

Resolved! Contract renewal

Hi all, my airtime contract is up for renewal this month. I am happy with my current contract and cost, if i do nothing will it renew automatically? Any ideas?

Resolved! Phone disconnected

My phone seems to be cut off after speaking to payment management, I've no way i can phone 202 or any number is there a way i can speak to someone or get them to phone me?

Unable to get through via phone Airtime / Device plan

Morning , I've been trying unsuccessfully for three days to contact someone from O2 billing department my bill is incorrect I have finished the device plan and should be only paying Airtime yet 02 are still asking for a full payment. I have had the a...

Disney + Subscription offer not working

I upgraded my account two weeks ago and had activated the 6 month free trial. However it is now saying I don’t have an active subscription and being asked to pay for it. I have tried to call customer service but they are only taking calls about upgra...

Spend cap

How long does it take for my spend cap to start working if I have just changed it

O2 has ruined my credit rating

I was been told once the payment has been made within a month or so to email o2 credit referals and they would have it removed from my credit file I emailed them back in Feb 20 and chased it with couple other emails yet no response

O2

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