Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

Hi if my phone contract has ended but I haven’t upgraded The phone and I’ve kept the same airtime plan does this mean my insurance still stay on this phone or does that end when the device plan ends ?

Resolved! New phone wont let me order galaxy buds

just got the new SG20, trying to order the air buds and it wont accept anything

Resolved! Cancel PAC request

hi,So I requested requested the transfer of number from o2 to 3 using the PAC, I havent had a confirmation email yet that this transfer has been completed but I have changed my mind and no longer want to transfer numbers. I want to stay with o2. Is i...

Resolved! Sim contract

If I have a o2 contract is there any way I can add another sim contract on to my account for another phone? Thanks in advance.

Resolved! Getting out of a contract

Hi there, I’m in a 36 month contract but want to cancel and pay what I owe off of my phone. How do I go about this? Who do I contact when you have no contact numbers during COVID19?

Resolved! Keeping Number on upgrade directly through O2

Hi, I decided to contact O2 to see if they could match a deal I'd seen through a third party provider, but still on O2 network. They came up trumps :-), and it was actually slightly cheaper. However, I'm still a little confused as to how I keep my nu...

Resolved! Scam from 07379 310 965

Received a text from above number saying “O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: All fine in my O2 account so presume it’s spam - just FYI for anyone else

Not able to send international text messages

Hi all, Hope this is the correct area where I can ask the following question.Since a few weeks I am a new customer with O2, however what I noticed is that for some reasons I am not able to send text messages to foreign(Dutch +31) numbers while I am i...

Very slow 4g since having contract

Recently switched to O2 and the 4g speeds I am getting are dire both at home and work. I am lucky to get above 1mbps. It''s so bad that I do not use my phone unless I can get on wifi. Was previously with EE and their speeds were really good. Beginnin...

Buy Xbox things through my phone

Using my phone for Xbox to purchase things, is it to do with my spend cap? I tried to buy something and it won’t let me so I added the spend cap and it still won’t let me and I’m not sure why?I lost my bank card and I’m waiting for a new one to arriv...

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