Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cold calls

I recently switched from 3 to O2 and the number of cold calls has increased 10 fold!! Is this normal?

Resolved! Nee contract old sim not payed off

I have an iPhone that I’ve smashed however I want to open up a new contract pay monthly.if I did this whilst I still have an exceeding amount to pay of on my current phone but placed the sim into the new phone how would paying off work?Is that do abl...

Resolved! Discount

Recently upgraded, trying to get my discount applied but it's saying my national insurance number is already in use. Please help!

Resolved! O2 Refresh - airtime question

Hi, I'm currently on an O2 Refresh tariff where my bill is split into two parts, I understand I need to pay the device of fully, which is spread over 3 years when I originally took out the tariff. My question is, the airtime, is that part of the cont...

Resolved! Bills

helloI have tried several times to contact o2 to discuss my bill but the call end almost immediately. Can o2 please call me as there is no email address and the talk to customer service through the app isn't working. Many thanks

Receiving calls from a French mobile but not Text messages

Good morning all,This month, we came over to O2 from TalkTalk and our son was over from France. Whilst here, he sent text messages to our mobile but we did not receive them. He has received texts and calls from us and we have received texts from othe...

How to I change my physical sim to eSim?

How to I change my physical sim to eSim? Just recently purchased a new monthly sim contract and transferred my old number over. How do I go about getting an eSim for this?

Resolved! proof of purchase

hi, can someone please advise me how to get a proof of purchase to claim my free gift from Samsung.

Resolved! How in God's name do you contact O2 without putting pen to paper?

How in God's name do you contact O2 without putting pen to paper? The contact us link is just a circular journey to nowhere and there doesn't seem to be an email facility or live chat either? My minimun contract has ended and I should be paying a low...

Resolved! Imei

I need proof of ownership for phone insurance. I cant find my imei anywhere on my 02 device plan or billing. Anybody know where I can find this elusive bit of info?

O2

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