Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Exchange

HiI can exchange my phone once within 14 days. I upgraded online and collected instore the same day. Can i just take the phone back to that store and swap for the samsung s9 plus. Im not sure because i upgraded online and only collected instore thank...

calviin by Level 3: Thinker
  • 1 replies
  • 0 kudos

Resolved! Russia

Has anyone travelled to Russia with O2? Looking at the website it seems ridiculously expensive, you can go to some very obscure places and receive better rates than what you can in what is a European Country. £120 for 200mb over the course of a month...

Thomas91C by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Iphone SE Unlock-why a non o2 sim required

Chose to unlock my SE this afternoon amazed I got an e-mail an hour or 2 later advising my phone is unlocked as soon as I insert a non o2 sim and see confirmation on screen.Slightly confused as I don't have any non o2 simsSE is going to a 3rd party r...

Donfor39 by Level 3: Thinker
  • 7 replies
  • 0 kudos

Resolved! 02 PAC Request issue

I was a SIM only business customer for around 6 years and two weeks ago I decided to go ahead and close my business down for personal reasons. It was time to review my mobile SIM package and consider shopping around. I phoned 02 to ask for my PAC Cod...

Cullen1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! MMS redirected

Hi,tonight my sister sent me a couple of MMS. Although my phone displayed them I received a o2_alert text informing me that i had been sent a media message from xxxx(my own number) that my device does not support. I was given a link and code to acces...

Guevara by Level 2: Apprentice
  • 7 replies
  • 0 kudos

Resolved! iPhone 8 Faulty - Contract Phone Query

Hello, My husband recently got a new contract out in December (3 months ago) for an iPhone 8 plus. The phone randomly shut it self down tonight and won't turn itself back on, we've tried leaving it to charge for a few hours, pressing the home, on but...

YasminR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim swap

My iPhone has been unlocked. How soon must I put my new sim in? Is there a time window you must observe? Thanks

Resolved! Debit card charged without my authorisation

OK i was looking at taking on a second hand set. Am already with o2 on pay monthly. Entered all my details plus my debit card details and on the webpage it clearly stated my card would NOT be charged unless my order goes through. Well the order did n...

Dino1968 by Level 3: Thinker
  • 4 replies
  • 0 kudos

Resolved! New tariff

I have just signed up to a new tariff pay monthly the offer was £16 monthly but is showing on my 02 as £20 per month ?

SuzieG by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Allowance Balance

how can I get a text with allowance balances left on my account? 

optomism by Level 1: Joiner
  • 12 replies
  • 0 kudos