Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Speaking to a person

I'm trying to contact 02 as my bill is over due as due to the covid 19 & having problems with my bank I cant pay my bill but dont get paid for just over a week does anyone know how I can speak to an actual person instead of being hung up on by the au...

O2 open registered on different account

HiI have registered for O2 open on different account and bought the device on different account. Is there a way to apply the discount?Thank You!

O2 insure

I upgraded my contract on Monday on O2 refresh, but after checking it looks like I havnt added insurance. Is there a way to add it now? I have been looking on the site and on the app but can't find a way to do it. Thanks in advance.

PAC number not validated yet

Hi there, I got a new phone a few days ago I am moving to 02 I have already given the pac code to use but the phone is saying it's not been validated can you help with this please?

Resolved! Promo code

I got sent a promo code yesterday saying O2 will give me £100 off any handset if I maove direct to them as I am currently a carphone warehouse customer.When I try to use the code it says its for £50 off the upfront cost of the upfront cost & as there...

Very slow internet 4g

Hi,As above - internet ridiculously slow. 1.5Mbps max despite 3 of 4 bars 4g. Checked status of network , reset phone , reset network settings etcAnyone?Cannot get hold of o2

Resolved! PAC code using MyO2

Hi, Is anyone able to direct me to the section on MYO2 where i can get my PAC code? According to the help and support section it should be there but I cant find it anywhere. Thanks in advance.

Resolved! 02 Promotions

I have recently purchased a S20 ultra and the promotion by it said claim a free pair of ear pods when u receive the product. When i received my phone i tried to claim the promotion only to be told it ended the 1/07/2020 which annoyed me as why is the...

Resolved! Device plan

Does anyone know how to pay money off a device plan under these unprecedented conditions please? Thank you.

Resolved! Transferring number.

Can anyone help me? ...... I’m new to o2 and received my sim yesterday as I’m transferring from EE. I gave O2 my PAC code when ordering my new SIM and I am now trying to transfer my EE number to O2. I’ve done what I thought was right however 24hrs la...

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