Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120219 Views
  • 27 replies
  • 5 kudos

Resolved! To complete order

I am a customer since September 2018, before I get my plan 02 asked me to pay for £200 in order to complete my order, so the amount was taken from my bank account. Now, I noticed in my bill that there’s no indication of the said amount, and if I’m no...

Unknown by Level 1: Joiner
  • 613 Views
  • 4 replies
  • 0 kudos

Resolved! Data/whatsapp

Hello, i don't know if anyone can help me but my phone is showing i have 4G but my data isn't working so i cannot get onto the internet, send imessages or use whatsapp...is this happening to nayone else or does anyone know how to help atall please? i...

ARose by Level 1: Joiner
  • 770 Views
  • 8 replies
  • 0 kudos

Resolved! Premium Rate message

Hi,On the 19th November I received a message from 89999 and it said "to access your latest MegaPromo holiday discunt alerts visit our site at (web site removed)"At the time I didn't think anything of it and assumed it was some kind of spam message th...

Resolved! Unlocking

Hi, I previously submitted an unlock request but did not receive any response. I now need my iPhone 7 unlocked so I visited an o2 store to sort, but all they did was confirm it was still locked and resubmitted the request through myo2. That was Satur...

Craig by Level 2: Apprentice
  • 7004 Views
  • 16 replies
  • 0 kudos

Resolved! Click and Collect stock

Good Morning everyone. The time has finally come for my yearly upgrade on refresh. It seems, that no matter what phone I choose, the collect from store day is 23rd November. I refuse to believe that the three stores closest to me have no stock availa...

robj87 by Level 1: Joiner
  • 1050 Views
  • 7 replies
  • 0 kudos

Resolved! 0845 numbers

Hi All, I was charged nearly £20 this month for calling a 0845 number which I thought was free to call from my phone. When I checked the site I found out that calls where free to these numbers and contacted O2 only to be told they are not free to the...

Resolved! new contract

Hello. I have been searching the terms and condition but can not find the answer. I havent had a new contract (free handset)for about 12 years, cant remember what the deal is with the direct debit payments. I bought the phone today, notpayment was ma...

Resolved! Bolt

Why do i need to pay for extra data this month? In the web side you can reed that any extra data you need you can pay it in the next bill.

Xabi by Level 1: Joiner
  • 490 Views
  • 3 replies
  • 0 kudos

Resolved! Charges for receiving overseas calls

Hi, I am a UK pay monthly customers, do I get charged for receieving a call from Saudi Arabia. If so how much? Thanks.

Si by Level 1: Joiner
  • 2486 Views
  • 5 replies
  • 0 kudos