Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Message retrieval

Does anyone know if any messages can be retrieved? My phone was set to get rid of messages after 30 days which I didn’t know about and now I’ve lost all of my messages between myself and my mum. She recently passed away from covid and I’m devastated....

live chat

im having problem with my calls dropping but cant use my phone whilst im at work. I can use live chat on a PC but there is no option or link on the website. I urgently need to live chat to someone but cant as there isnt an option

Resolved! New Customer - SIM Swap

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as ...

Resolved! Number not transferred after 22days

I submitted my PAC code online in 14th May and again on 17th my number has still not transferred and the code is only valid for another 6 days.I’ve been really patient but I’m paying for 2 contracts and the whole this is stressing me out massively. I...

Free extra

I forgot to claim my free extra within the 28 days is it still possible to claim it now?

Resolved! Proof of purchase

Need a proof of purchase for insurance purposes was wondering how I get one?

02 Loyalty

hi there, for some reason it won't let me put my wife on the 02 loyalty, she is on 02 the same as me I've tried to message to go through the steps but for some reason it won't work, can you tell me why this is please? my number is xxxxxxxxxxxx and my...

Resolved! Payment support

Can’t get through to anyone on payment support anyone got a number I can use

Resolved! Acccount

I can access over 18 sites yet I’m 30year old

incorrect charges

I was checking my O2 account in general, when I noticed a charge for 54 pence for a picture I have sent,as it is dated for today at 19.10 I looked at my phone, I did a long text (which on my contract id free) to a friend but NO picture was sent ! I h...

O2

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