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Cancelled my upgrade earlier but it seems to still be going ahead

Kyrioski
Level 1: Joiner
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on ‎19-07-2020 19:58

on ‎19-07-2020 19:58

Hi,

I chose to upgrade earlier today before changing my mind and contacting O2 support in order to cancel my upgrade. The O2 staff member told me that aslong as the order was still processing she'd happily cancel it for me, and luckily it was still in the stage where it could be cancelled without issue. However, within the space of the last hour my O2 page has updated to show my new contract allowance and I have also recieved information such as my delivery tracking number.

 

Does it just take a while for the cancellation to show on my O2 before reverting to my current contract allowance, or will I still be receiving the phone come tomorrow?

 

Cheers

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MI5
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on ‎19-07-2020 20:00

on ‎19-07-2020 20:00

@Kyrioski 

I've never known it be possible to cancel an order.

You would usually have to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎19-07-2020 21:38

on ‎19-07-2020 21:38

@Kyrioski I wouldn't put a lot of faith in what you were told by whoever you spoke to. I'd follow the advice above given to you by @MI5.

I DO NOT WORK FOR O2



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Martin-O2
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on ‎22-07-2020 12:14

on ‎22-07-2020 12:14

What happened with this one @Kyrioski? did you confirm if the order was cancelled or not? 

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