Bill too expensive

[Cainclifford]

Hi, my bill is constantly coming on too expensive I have been an o2 customer for my whole life and as a key worker I wanted to ask if there’s any way you could reevaluate my contract payments as I have consistently paid hidden chargers and vat etc on my mobile and I don’t even have insurance to repair my badly damaged screen.

[Cleoriff]

Hi @Cainclifford 

This isn't O2. You need to contact them. All numbers in this guide Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Cainclifford 

Just to add, your vat should be inclusive unless you are on a business contract. Re your screen damage, I would look at getting that repaired at a mobile repair shop, which will work out cheaper than sending it to O2.

[MI5]

@Cainclifford 

Check help here to avoid charges on your bill over the normal contract amount.

Guide: Tips to avoid unexpected charges on your bill 

and here for what is included in your allowances Guide: Your Allowances - what is and isn't included