Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

CHANGED TO O2- can’t find how to give PAC code

I have moved from EE to O2. EE have given me my PAC code, I have tried aura, calling, a random form and not getting anywhere.I just want to keep my number, when I call I just get cut off! Online services aren’t available. The form I can’t even find a...

Resolved! o2 upgrade direct?

Has o2 Ended it's deals with mobilephonesdirect and buymobiles/affordablemobiles??? You can only get new contracts can't upgrade (Mobilephonesdirect) and there hardly any upgrade deals with buymobiles/Affordable mobiles (Same comnpany I thnk) but loa...

Payment missing

I made a payment through the app over a week ago, it’s left my account but it’s not been received by o2.I called and they asked to send proof over to paymenttotrace@o2.com but it keeps being rejected by the server.Does anyone else know the email addr...

Waiting for a decision on a contract

Hello yesterday morning I applied for a contract and phone . I paid the upfront fee for the device, and they told me i have to wait 24h for the decision. I didn’t receive anything. Suggestions? Thank you

Resolved! How to get in contact with an adviser

I need to speak with someone to sort my apple watch out but am hard of hearing so ringing them is an issue is there another way i can contact them

Resolved! Upgraded phone contract

I have upgraded my phone now, when I get it and set it up will the other contract just stop working after? Thanks

Voice Mail Help

I have an iPhone XR and on the voice mail area I used to get callers details times etc. But now all I get is call voicemail. How do I get the mail box history back or is this a new set up for the iPhone? Please help as it is so annoying as unsure who...

Resolved! My Disney+ free extra has stopped working

My free 6 months extra was activated last week and have been watching for a few days but now it says welcome back but it looks like you are not subscribed not sure what to do to fix. It says on Disney to contact o2

Port in request refused

Hello. Just joined O2 from EE. I have made several attempts to migrate my EE number over using the PAC code provided by EE on the O2 online form. I keep geting the request refused either because the information provided for our security checks is inc...

Resolved! Can I cancel airtime but pay device plan

Can I continue to pay off my device plan and cancel my airtime to move to another network ? I’m on o2 refresh

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