Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I topped up but I can't use my data

Hi everyone, Here is my dilemma. Last Wednesday I topped up my phone with 20 pounds. At that moment I had the monthly 15 pounds tariff, so the balance was applied correctly.What happened? The very same day I changed my tariff to the monthly 10 pounds...

Resolved! Calling abroad

Friend gone to France and taken her mobile. Charges for me to call and text her on it ?

Resolved! Roaming

We've just arrived in Kos, Greece for a holiday. Both my wife and myself are on O2 and we both received a text saying 'Welcome to Greece' with all the info about roaming. About 5 minutes later we both got another text saying 'Welcome to Turkey'. Not ...

Deposit Refund

I bought 2 iPhones in Jan 2020 and had to pay a large deposit. They said it would be returned to me in 3 months and that it will reflect as a positive value in my O2 account. I can’t find it anywhere in the app, I just want to get my deposit back - c...

Can't Text for a PAC Code

Hi, I'm trying to text INFO to 85075 and PAC to 65075 to switch from O2 to a new provider but keep the same phone number. However, when I try either of these numbers it says it has failed to send. We tried calling 202 for help but they hung up on us ...

Order missing

I’m still awaiting my recent order, this came with a promise ‘order by mid-night for next day delivery’, I wasn’t too concerned that it didn’t turn up the following day but I’m now into day 4 and still no closer to receiving my phone. Anyone else exp...

UK to EU countries Roaming Charges

Hi, I'm currently on a £15 monthly Big Bundle deal and I am a bit confused about whether I will be charged for using calls, texts or data abroad in Europe. If I go to France for instance and call my mum back in the UK will I be charged extra, because...

Nobody can hear me on a call

So for the last week there has been a fault on a mast nearby so not sure if this is the issue but when I make or receive a call nobody can hear me but I can hear them just fine . But not all the time sometimes it will start working then disappear aga...

18+ restrictions.

The message ' you need to be over 18 to view this website change your settings in my o2 ' keeps appearing however when I go into my o2 my 18+ settings are already switched off? Ive been on the same website several times before and had no issues...Any...

Explaining Bolts On charges and balance

I have Bolts On to make international calls and send international text messages. I have tried to see the balance of my Bolts On after I made three international calls, but no success. I could see extra charges against the three international calls w...

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