Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Claiming Galaxy ear buds

Has anyone else had trouble claiming these? I got a new s20 in the middle of July. The earbud offer said claim them within 30-60 days of purchase. I went to claim the earbuds but found that Samsung said I had to claim 30 days from purchase. So I wait...

Resolved! More data

I used to be able to buy additional data as a bolt on to tide me over til my next bill date. I’ve upgraded my data allowance to begin next month but when I click on the link that tells me I’ve run out of data it just tells me I’m due to upgrade next ...

Two tariffs

Hi there!I recently upgraded to a new phone, with a new tariff and new number. However my old number still seems to be in use and I have to pay for the next bill. Does anyone know why I am still paying for the old one and when will it end?ThanksM

Cancel order

I ordered an IPad last night on my 02 offers page but wish to cancel the order as I didn't realise it was a new contract with a sim and data and new phone number. I just wanted a new IPad only. can you help me please before the order is dispatched

Service very slow since lockdown

Seem to get lots of dropped calls and data problems, YouTube circles, downloads don't complete or cut off, trying to contact 02 is nitemare however there was no problem increasing my bill in April dur to rpi increase, how paying £44.16 a month, I do ...

Terrible 4g

Why is my 4g speed consistently terrible? Even when O2 are saying we are doing work on nearby masts, the signal is consistently rubbish. Ive not seen it go above 5Mbps. Not even into double figures. I have a three 4g router which manages betwixt 30 a...

Resolved! Return to O2

Hi. I had a contract with O2 but obtained a PAC and switched provider (to BT mobile). I am still within my cooling-off period with BT and the signal is not as I expected so I want to transfer back to O2 on a SIM only deal. How would I go about this? ...

change of plan

Hello everyone, I want to change my current phone plan which is pay monthly to pay as you go, unfortunately am unable to speak to the customer service for help any advice on how to go about this by myself ? Will also like to keep my old number is thi...

Locked Dongle/Lost account

Hello everyone, I used to have a pay monthly data contract with a Huawei 5200mAh dongle. I found it the other day after nearly 4 years of not using it and thought it would be handy to take on holiday. So I have a new sim card from smarty, pay as you ...

Disney+

Does using Disney+ on free trial use mobile data if not on wifi

O2

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