Solved: No service

Slimjim13 · ‎03-10-2013

I have no service on an iPhone 4S on O2 yet my wife has 4 bars I. Her iphone 5 still on O2

MI5 · ‎03-10-2013

Start Fixed Details Status

Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2013

Try rebooting your phone. You might also need to remove and replace your sim card.
If still no good your SIM could be faulty - You can get a free replacement SIM in any O2 store or by calling CS

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

i am having the same problem althought this is only from about 12.30 and i can not get through to anyone

MI5 · ‎03-10-2013

Start Fixed Details Status

Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎03-10-2013

Hi guys,

Has your service returned yet?

If not, let me know and I'll look into it for you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎03-10-2013

i can ring out, but i can not get any incoming calls, voicemail, or send and recieve messages and no internet???

Toby · ‎03-10-2013

Hi guys,

Try resetting your device now and post back to see if it helps.

Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎03-10-2013

Hi,

I still have no service, emergency calls only....how long is this going to last?

Anonymous · ‎03-10-2013

I'm sure they are onto it.

MI5 · ‎03-10-2013

@Anonymous wrote:
Hi,

I still have no service, emergency calls only....how long is this going to last?

Can't really say - It could be resolved in an hour or two, but maybe longer 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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