No service

[Slimjim13]

I have no service on an iPhone 4S on O2 yet my wife has 4 bars I. Her iphone 5 still on O2

[MI5]

Giffgaff went down again last night and it was fixed inside 4 hours - Don't know if related issue or not though.....

[Anonymous]

Hi,

A couple of days ago I discovered that my iphone5 [on o2] is not 4g comaptible - even tho that was the prime reason I upgraded in Jan 2013 - and to get a 4g compatible version I need to spend another £600 - I wasn't told this when I upgraded and I think I have been mis-sold! However, to top it all - since upgarding to a 5 my phone and 3G service has been so hit and miss it's hardly worth using sometimes - and now I've got no data access at all!! Even tho the 02 site says everything is ok!!! What the hell are you doing o2?? your service used to be great - for at least the last year it's been awful!!! If it wasn't for the fact that I have over 12 months left on my contract and can't afford to move I'd leave tomorrow!! Absolutely shocking service - no wonder you are losing customers. Will I get a refund on my bill as I have had no service for God knows how long since I bought this phone?I can't even get a decent signal in my house, phone or 3g, and I live in the middle of a city!!!

[MI5]

This is currently on the serice status page:

• Unexpected Issues
• Planned maintenance

Start Fixed Details Status

Oct 3, 2013 10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

 The iPhone 5 is not compatible with O2's 4G band as it didn't have 4G when that phone was launched. It was widely publicised at the time 😞

[Anonymous]

its been down since 11am, it is now 3pm

[Anonymous]

Same.  Can dail out, but cannot receive calls - a big beeeep if you try to call my number, and no data or messaging service at all.  I have switched off/on, taken sim card out and wiped it - no change!

[Anonymous]

Well no one mentioned lack of 4g when i upgraded from my 4 - I'd have waited for a few months if I'd known.

[Anonymous]

will we get a refund for the lost service time?

[MI5]

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@Anonymous wrote:

Well no one mentioned lack of 4g when i upgraded from my 4 - I'd have waited for a few months if I'd known.

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Post from here last year http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Why-upgrade-to-iPhone-5-on-02-when-you-ll-never-be-able-to-use/m-p/283344#M87523

[MI5]

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@Anonymous wrote:

will we get a refund for the lost service time?

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Ultimately it will depend on the length of time the issue remains.

There is no obligation to give a refund, however, there was a gesture of goodwill after an issue last year to those effected.....

[perksie]

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@Anonymous wrote:

will we get a refund for the lost service time?

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I doubt it.