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No service

Slimjim13
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I have no service on an iPhone 4S on O2 yet my wife has 4 bars I. Her iphone 5 still on O2
Message 1 of 26
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Anonymous
Not applicable

Best sit here and twiddle my thumbs then till data returns!

Message 21 of 26
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MI5
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You could always read a book like we used to before 3G came along slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 22 of 26
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Mayho_H
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I have upgraded my 3G SIM to 4G SIM. Put it on new 4G Phone, Power-off old 3G phone, and then Power-on 4G Phone. But it says no service. Network search says "SIM not authorised".

I have tried 3G Phone, powered-on again, then it still works. I do not think SIM swap have not done yet. It has been 4days since I ordered new 4G tariff.

 

Message 23 of 26
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Bambino
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Have you gone through the sim swap process or have you just put the 4G sim into the new phone expecting it to work? http://swapmysim.o2.co.uk/

I DO NOT WORK FOR O2



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Message 24 of 26
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Mayho_H
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Thanks. I went through SIM Swap process on the web and also 4g/setting. All works fine now. 🙂

 

Message 25 of 26
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Bambino
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Glad you got it sorted out.

I DO NOT WORK FOR O2



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Message 26 of 26
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