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Level 1: Joiner
Posts: 3
Registered: ‎07-02-2019
Accepted Solution

No service

HI, I received a text saying my service would be disrupted from the 5th-8th of February, it may be the 9th now? Will I get a reduction in my bill for this? I have not been able to make or receive calls, unless I go to a different area?

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Level 64: Magistrate
Posts: 13,031
Registered: ‎31-03-2010

Re: No service

@ADBEN You would need to speak to customer service. They may offer you a small reduction as a goodwill gesture. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Level 1: Joiner
Posts: 3
Registered: ‎07-02-2019

Re: No service

Thank you
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Posts: 72,713
Topics: 556
Solutions: 3,453
Registered: ‎04-01-2009

Re: No service

They will refund you for the days without service as they will be able to see your usage on the said days.

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Level 1: Joiner
Posts: 3
Registered: ‎07-02-2019

Re: No service

Cheers for that