No service at home

[AndreaP]

Since the storms in February I have had no service when trying to use my 'phone at home (Ansdell area of FY8).  I'm on Pay Monthly so have the TuGo app which isn't what I would call reliable and my husband has a business SIM so can't use TuGo.  My mobile number is on all my job applications and my husband is a bker so I need to be contactable at all times.  I have contacted O2 customer service regularly since then and have received approximately 2 months worth of calls from them (thank you but I'd rather be able to use my mobile) but no indication of when this matter will be resolved, only that a) there is nothing showing on their service status or b) they are aware of the issue and are working to fix it (depending on who you talk to).  I have been in to my local O2 shop and been told that one of their employees also has the same problem as he lives near me.  I have been given a new SIM card that hasn't made a difference. Since asking if anyone else has been experiencing the same problem, one (ex) O2 customer has been told that there are no plans ofr O2 to repair the mast!

I would appreciate it if someone from O2 could give a definitive answer as to what is happening

[AndreaP]

Thanks MI5, was just about to post that it had been suggested on here that I contact him!

[AndreaP]

And just to clarify, when I contacted Toby he advised that he would try to have a word with the team and see if there was any info, hence why I am waiting for Toby to get back to me

[jonsie]

Hope he gets back to you soon with some useful information.

[Toby]

Hi Andrea,

I'm still seeking some contact for you on this, sorry about the wait!

[AndreaP]

Thanks Toby

[Toby]

Hi Andrea,

A mast is down in the area and is currently being worked on. I do not have a definite resolution date right now, but I shall update you as soon as I do. I know this is frustrating and I'm sorry for the wait on this.

[AndreaP]

Hi Toby

Thanks for your reply...sorry, I didn't get notification that you had replied, however, I'm over the moon now that my service went back to normal on 14th August..exactly 6 months to the day since it went down! 

[MI5]

At last

[jonsie]

That's great news Andrea

[Anonymous]

Patience you certainly have a abundance of !