Since the storms in February I have had no service when trying to use my 'phone at home (Ansdell area of FY8). I'm on Pay Monthly so have the TuGo app which isn't what I would call reliable and my husband has a business SIM so can't use TuGo. My mobile number is on all my job applications and my husband is a bker so I need to be contactable at all times. I have contacted O2 customer service regularly since then and have received approximately 2 months worth of calls from them (thank you but I'd rather be able to use my mobile) but no indication of when this matter will be resolved, only that a) there is nothing showing on their service status or b) they are aware of the issue and are working to fix it (depending on who you talk to). I have been in to my local O2 shop and been told that one of their employees also has the same problem as he lives near me. I have been given a new SIM card that hasn't made a difference. Since asking if anyone else has been experiencing the same problem, one (ex) O2 customer has been told that there are no plans ofr O2 to repair the mast!
I would appreciate it if someone from O2 could give a definitive answer as to what is happening
They do cover this in the T&C that the service isn't fault free or available everywhere but we have had customers say they were reimbursed etc like you have been.
Since February is a little more than your average mast failure - I'd be complaining like mad and be asking to be let out of my contract free of charge by now !
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I was offered a £5 credit to start with which I laughed at. I was then given a further £30 which in all equates to 2 months tariff payments....all very nice but I've had no service for 6 months. This hasn't bee resolved yet. I'm still waiting for a reply from Toby to see if he has any joy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
