Two weeks ago I upgraded my tarriff. No issues at that time, only after the upgrade I notice Visual Voice mail was not working on my iphone. It was before the tarriff change.
Call Customer services yesterday 18 August 2019. First rep I spoke with had not got an idea of what I was talking about. I termited the call.
Called back and spoke with a rep who after listening to me identified that I had not had the iphone bolt on set up on my tariff. She apparently made some changes and said Reboot your phone and all will be working. Well I rebooted my phone.
Guess what No Service.
Rang O2(using a different phone) after going over all the silly questions about network issues and issues with my phone. The person I spoke with accepted there was an issue with my SIM/account.
Connected me to a Guru . This person just confirmed what the first had said, apparently there was a system error and my phone would be without service for 5 days. Whaaaaaaat.
Called o2 this morning, only to be given the run around again and made to feel as i was at fault.
Come on o2 my phone and account worked untill they tride to fix somthing.
Any cut a long story short. I was told it will be 5 days before I get my service back,, no talk of compensation, no explanation of what is wrong, Just a sorry. I received an email from a O2 rep who confirmed our conversation and gave me a reference.
Sorry is I have a business and need my phone for work. Come on o2 do better.
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