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No internet access

Dee8
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
No internet access unless im connected to WIFI
2 REPLIES 2

MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

@Dee8 

We're going to need more info from you please.

Do you have any data allowance left http://www.o2.co.uk/myo2 ?

Is there a local network issue O2 Service Status ?

What phone and contract do you have?

Is it an issue everywhere or just in one location?

Have you tried resetting your network settings, rebooting phone etc?

Have you tried all network modes, 2g, 3g, 4g etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

mm7000gb
Level 11: Motivator
  • 661 Posts
  • 17 Topics
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Registered:

Hi, have you checked that mobile data is enabled on your phone?

If so, maybe the internet is down in your area.

How long have you had this problem and what is your post code area?