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1 ACCEPTED SOLUTION
Accepted Solutions
- 10294 Posts
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- 123 Solutions
Hi @Welshjonny
You should be aware that O2 don't have a live stock ordering system. So though the phone you purchased may have been shown as in stock, it could well be out of stock.
Your best bet is to ring Customer Service http://www.o2.co.uk/contactus, between 8-8:30am is the best time to ring to avoid a long time on hold, and check the current status of your order.
Good luck and welcome to the forum.
- 10294 Posts
- 85 Topics
- 123 Solutions
Hi @Welshjonny
You should be aware that O2 don't have a live stock ordering system. So though the phone you purchased may have been shown as in stock, it could well be out of stock.
Your best bet is to ring Customer Service http://www.o2.co.uk/contactus, between 8-8:30am is the best time to ring to avoid a long time on hold, and check the current status of your order.
Good luck and welcome to the forum.
- 5434 Posts
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- 65 Solutions
Good morning @Welshjonny, and welcome to the forum 
I was wondering if you found out more about your order since you last posted?
On a side note, which exciting new device did you go for?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
