No code for Samsung Earbuds pro

[Hiflyingkite]

I purchased the Samsung S23 Ultra on Sept 14  and I still have not had a code for the earbuds as promised . I have spoken to 3 call handlers who all promised you will receive it in 48hrs,  36hrs. and 5 working days. was this a scam. I have been an o2 customer for over 10 years and never been let down like this before. absolutely terrible service

[jonsie]

Yet another farce of an O2 promotion

Each and every one has been a disaster
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@Hiflyingkite 

If this is resolved in a reasonable timeframe, You probably need to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

In the former, please take note of Resolver ; some forum members have reported that they have facilitated satisfactory outcomes.