14 day cancellation

[BXW-22]

I accepted a sim only deal at £10 a month.

When i put in the sim card i realised that there is very little coverage around my property and there is just signal in one room of my house.

I cancelled within the 14 day period - within this time the only calls i made were to O2 and i used a very small amount of data.

When i cancelled over the phone no one mentioned anything about payment or a final bill.

I have now received an email to say i owe £9.87.

I don't really want the hassle of ring up and trying to get the £9.87 removed.

Is there no email address to use rather than calling up?

Thanks

[MI5]

@BXW-22 

The T&C's state that you are charged for the days before cancelling and any usage.

There is no email but there is social media.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[jonsie]

You should have been aware that you had some usage to pay for

Just because you didn't fully read and understand the contract is not a reason not to pay what you owe

Just call and pay, why should this be chalked off by O2?

give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Oxonian]

@BXW-22 

In order to avoid making the same mistake again, I suggest that you get a PAYG SIM on each of the other three networks and compare them with each other and with O2.