Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Text message saying payment not processed

Just had potential spam message allegedly from O2 stating payment had not been processed. I have not got through to o2 yet. It has a link which I haven’t clicked on. Has anyone else had this?

JaS1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! When Upgrading - Do you keep current phone?

Quick one really... I'm 12 months into a 24 month plan. I see an option to pay for an early upgrade and sign up to a new contract etc. If I do that... do I get to keep my current phone as well? ThanksPaul

Paul24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to change payment details - card expires in 9 days

Whenever I try to change my payment details either online, via the app or by contacting telephone support I am required to enter a pin that has been messaged to my o2 number. The problem is the sim card I use is inside a Netgear M1 router powering my...

Joe_mcm by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! suspicious text

I have a text message from saying unable to process latest payment and use link. Thinking scam. Can't see anyewhere on O2 site to get advice or report this. Anyone else?

Roscoe1 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Problems paying my bill

Hello, I am struggling to pay my bill this month £140. i pay for two devices.The added problem is that i needed to register on my o2 using a different phone number as i have broken mine. Therefore i was unable to get through clearing (data) . This is...

Resolved! WORRIED ... Please help

My pay monthly contract ended June this yearSince then I've just let things rollI am quite happy with my Xperia L1 phone MY PROBLEM IS: I have not cancelled direct debit from my bank re: Airtime part of my bill BUT no payments have come out of my ban...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Change of number and data

I transferred my phone number from my old network to 02 but now I can’t use my data and the 02 app won’t load to show me anythingAny help with this would be amazing

Finn2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can i get out of my contract

Im 6 months into a 18 month contract. I'm finding I have no signal and 4G when walking around where I live. I went into my local O2 and asked about ending my contract and then told me id have to pay about £120 as this is the remainder of my contract ...

Rstoneelf by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Samsung S20 Android 11 date?

I have a Samsung S20 which runs Android 10 and i heard that the S20 will be the 1st to get Android 11 but as of yet i still have not got it. So does anyone know when Samsung or O2 will be sending Android 11 to the S20 as i have looked online but does...

Macc2020 by Level 1: Joiner
  • 2 replies
  • 0 kudos