Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 453720 Views
  • 2 replies
  • 2 kudos

Resolved! New York

What bolt on do I need to be able use data and not be charged

Dermy by Level 1: Joiner
  • 689 Views
  • 2 replies
  • 0 kudos

Bars have been applied to my account

I can’t receive sms messages from certain numbers, called o2 and they are of no help. Looking at my account bars have been put in place but I didn’t ask for these. I upgraded my handset at the weekend but my airtime package stayed the same. Why has t...

Faybles by Level 1: Joiner
  • 1150 Views
  • 2 replies
  • 0 kudos

Old sim

I’m still receiving a bill for an old number ending in 339 even tho I was told it was cancelled in October and my finally bill would be November but I’m still being billed for it

Resolved! Not receiving OTP passcodes

I’m currently in Cyprus. I have a UK number, enough data and haven’t used my phone excessively. Since yesterday I’ve struggled to receive OTP passcodes. It took a few attempts yesterday but they did come through. Today, nothing. I’m struggling to do ...

Esim

I’ve updated my contract today to 5G with an Esim. How long does it take to get the ESIM QR code so I can complete the activation?

JakC by Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

recent direct debit

I have 2 phones with monthly direct debits. Two are shown on the o2 website, however a 3rd charge has been debited from my account this month:54.3324.7822.58I do not know what the 22.58 is??

GHam by Level 1: Joiner
  • 497 Views
  • 1 replies
  • 0 kudos

Resolved! Esim/network trouble

Hi,I've received a new phone today and I have transferred everything across, but the new phone isn't connecting to the network. When setting up the phone, it asked for me to scan a QR code but as far as I can tell there wasn't one (I searched on the ...

CateBez by Level 1: Joiner
  • 1013 Views
  • 2 replies
  • 0 kudos

Billing date

Hi I would like to change my billing date