Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Early upgrade fee refunded

Paid an early upgrade fee but didn't like phone so returned 2 days later, have been put back on original tariff all sorted but have so far rang customer service about 20 times trying to get money refunded ..... no luck ... every excuse in book and pr...

Obtaining my ESim for my new O2 contract ? How?

I've signed up for a 30 day sim only contract this weekend and I've received the phone but I need to use it as an ESIM. I've got the sim card and it's working but specifically need it as an ESIM in the phone I'm using. When I logon to the MYO2 app it...

Resolved! Cancel 02 mobile contract and request a PAC number

I wish to cancel my 02 contract and request a PAC number please.

SIM only account - got a new iPhone and need a SIM card and advice

Hello. I'm on a SIM only account (originally Virgin Mobile) which I have have used with an iPhone SE that I bought some years ago. I have now bought a newer model of iPhone, and think I may need a replacement SIM card that will provide 5G. I suppose ...

Strange Data usage

I have 5GB monthly data allowance, and I have received a message saying that I have used all of this up until 5th Oct. On my account it says I have used 2.24 GB which is in line with my monthly average of 2 23 GB. I think this is incorrect and it lea...

Trying to cancel tarrif whilst abroad

I've moved to Qatar and have no way of contacting o2. The call abroad number won't connect. There is only a virtual assistant who tells me to call the number. I need to cancel this - is there a way of speaking to an agent online? This is causing me s...

Resolved! Disturbing text aand emails

I have just received a text and emails informing me that my order has gone through - I have not ordered anything. Is this some sort of scam and do I need to do anything?

Resolved! End of contract

I think my 24 month contract term has finished now, but can't see this confirmed anywhere. I want to leave O2 ASAP. Please advise.

Switch up 90 day or still whenever?

Hi to all! Basically may need to switch back to iPhone soon for a few reasons. I switched up on the 11th but did join O2 on a plus plan when it was still the switch up whenever terms. When I switched up on the 11th, does this mean Im now on the new 9...

Billing enquiry

Why have I been charged £94 twice to clear the restrictions from a late payment when I was only paying £44 a month before??

O2

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