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Got billed even after cancelling within 14 days

Ikra1
Level 1: Joiner
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on ‎06-12-2023 09:25

on ‎06-12-2023 09:25

Hi there, 

 

I cancelled my contract a day after I took it egypt ut however still got charged

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Enlli
Level 68: Extraordinaire
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on ‎06-12-2023 09:42

on ‎06-12-2023 09:42

Not unusual with O2.

You need to talk to Payment Management as we are all customers here.

Use their specific number

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

 

Saturday – 8am to 6pm

 

Sunday – 9am to 6pm

 

Or Message them

 

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎06-12-2023 14:18

on ‎06-12-2023 14:18

@Ikra1 

You still get billed for any use before you cancelled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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