Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can’t change tariff

My O2 or on the website won’t let me change tariff. For some reason my data has been drained! So I need more

Resolved! contract and discount

Hi, I am wondering if anybody can help me on here. I have recently renewed my contract this morning from Iphone 12 pro max to iphone 14 plus. I am entitled to NHS discount due to being in the medical profession. I have sent my work email through whic...

Resolved! Mobile data has ran out

How can I top up my pay monthly data which has now run out. Need mobile data for on the go...

Resolved! Cancellation of 12-month contract

My 12-month contract ends on February 2023. Where and when do I send my cancellation notice? Thank you. Don

Resolved! Number transfer

Hi all, I have a existing SIM only contract with o2 and iv recently just had a new phone and contract via a third party. I'm simply trying to get my old number transferred over to my new account but unfortunately nobody seems to be able to help with ...

Does Costumer Services actually exits?

I'm trying to get hold of Customer Services. No success there.But if you try to upgrade you'll be answered in seconds!

Resolved! Contract

Hi, I'd like to talk about my contract.

Resolved! £300 Voucher Issue

I brought a New S22 2 months ago.Few weeks after i did the order i got a message about the voucher, I did everything it said.I did the Confirmation i still have not been given my voucher.I Spoke to O2 and they said i need to keep the contract and pay...

Resolved! Final Bill

I can’t see my final bill in My O2, after leaving O2 network for another provider and porting my number across. My O2 via the website doesn’t show that I have any devices and I can’t see my bill anywhere. I cannot access the app any more. Please can ...

Resolved! What are o2 doing to existing customers? Can anyone check I haven't gone mad?

Hi Guys The wife has been with o2 over 20 years. I understand there is so much competition now but can anyone help me unpick this? Wife was on an iPhone x and sim contract which Finished months ago so looking at our bills. Anyway want to change her c...

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