Number port from Virgin

[JakeC]

Hello,

I have a new O2 contract having transferred my number from Virgin with a PAC, my number now says number not recognised when called? And now I can’t call out or receive any calls

any help would be appreciated 

jake

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202 using Skype : Guide: A Guide to Skype 

[James1989]

You have done the worst mistake of porting to O2. they do not have any idea how porting works!! I'm stuck with no incoming calls and text for a month. There are many people with similar issue.

[Oxonian]

@James1989 

If you have really been without incoming calls and texts for a month, you need to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take careful note of the Resolver section on the first link, a several forum members have reported satisfactory outcomes when using that service.