Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

What is considered custom plan?

Resolved! A phone not ordered

I was contacted by someone called Maya Smith, Working ID ms4007 yestereday. She offered a reduced tariff (from £10 per month to £6) I accepted it. But I received an Iphone 15 Max Natural today, which I have not ordered, and I notice that I was charge...

Resolved! Cancelling a Volt O₂ sim as a result of Virgin Media Price Rises - 02 want to charge me! Grrrr

As a result of the changes to my terms & conditions, I was given the opportunity to cancel my Virgin Media and Volt O₂ sim.They claimed that there would be no cancellation fees:"you can change or cancel your package, including your Volt O₂ sim, any t...

Resolved! Need a new eSim from a broken phone.

Hello, My iPhone died and will not turn on. Therefore cannot transfer eSim. Need a new QR code.

Resolved! Account Terminated no idea why?

Hi , I upgraded in September through the MyO2 App. Paid what was owed which was about £164 to be able to upgrade. New phone was £54 a month. Paid £54 in October. I’ve now gone overseas and just seen an email saying I owe £28.19 and my account has bee...

Resolved! Lost phone

Hi, I Have lost my mobile phone and need to cancel the sim of (REMOVED). i also need a new sim sent out and hoping I can keep my phone number and continue my contract. Michelle Monaghan. email: michellem20**Personal info**

Resolved! Keep 02 number on new sim

I’m an existing 02 customer and have been paying £10/month pay as you go.Following the data allowance being used up in 2 weeks (this has never happened before) I contacted 02 and was convinced a monthly contract was better. The real benefit was I cou...

How to block sim

How do you block an 02 sim

Resolved! New tarrif

Hi, I’ve just upgraded when will my old tarrif (direct debit) end and new one begin

Cancel my monthly contract

Hi, I need to cancel my monthly contract. Every time I phone O2 it says my contract is run by a 3rd party and can't help me. There is no way to tell who that 3rd party is. Can you please help me?

O2

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