Esim/network trouble

[CateBez]

Hi,

I've received a new phone today and I have transferred everything across, but the new phone isn't connecting to the network. When setting up the phone, it asked for me to scan a QR code but as far as I can tell there wasn't one (I searched on the phone packaging and logged into my O2 account - nothing). I then skipped the step and now I cannot seem to connect to a network, I'm still connected on my old phone instead. When I go to 'add esim' on settings, it says 'no esims found', and asks me to scan a QR code, which again I cannot find. Any help much appreciated!

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[CateBez]

Understood - thank you anyway!