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No Internet sognsl

LauraJ36
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The mast in my area is down but has even affected me by being 30/40 miles away with no Internet coverage without using WiFi is there something wrong with my sim?
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MI5
Level 94: Supreme
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@LauraJ36 

Do you have your mobile data turned on?

If so, try resetting your network settings and see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120659 Posts
  • 605 Topics
  • 18147 Solutions
Registered:

@LauraJ36 

Do you have your mobile data turned on?

If so, try resetting your network settings and see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
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Hey @LauraJ36 how are you getting on with this? Did you try the above advice and if so what was the result? 

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Message 3 of 5
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LauraJ36
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Hello, yes it worked! Must have turned my mobile data off by mistake. Thanks
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MI5
Level 94: Supreme
  • 120659 Posts
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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