Solved: No Internet sognsl

LauraJ36 · ‎23-04-2021

The mast in my area is down but has even affected me by being 30/40 miles away with no Internet coverage without using WiFi is there something wrong with my sim?

MI5 · ‎23-04-2021

@LauraJ36

Do you have your mobile data turned on?

If so, try resetting your network settings and see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-04-2021

@LauraJ36

Do you have your mobile data turned on?

If so, try resetting your network settings and see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-04-2021

Hey @LauraJ36 how are you getting on with this? Did you try the above advice and if so what was the result?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

LauraJ36 · ‎27-04-2021

Hello, yes it worked! Must have turned my mobile data off by mistake. Thanks

MI5 · ‎27-04-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

No Internet sognsl

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