New order

[Shaunajamison]

Hi, I just ordered an iPad Pro last night at 6pm from 02, they said it wound arrive today (27th April) for next day delivery. However when I check the order status it still says ‘order confirmed’ it has been 16 hours, can anyone help me with this? It’s an emergency as I need it for university work.

[O2EmmaLouise]

Hi @Shaunajamison ,

You should normally receive confirmation of dispatch, but you still might receive it later today.

Give our team a call on 03448090202 and they will be happy to have a look into that for you. Please have any order details (order number etc) to hand when you call through.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call