No Data after Porting

[chris47]

have ported over to O2 today, took a bit of time but finally got service, Phone is telling me I have full bars of service but if I turn off wifi all apps tell me I'm not connected to the internet 

on the iPhone it is not telling me I am on 4G or 5G just O2-UK with 5 bars, tried calling customer services but 30 minute wait and close at 9 so no point waiting. Was getting 5G or 4G before my old number ported in

[Sams22]

I have similar, my number was working yesterday but today number not working and not Internet. WiFi at home fine! I went Samsung not iPhone. But looking for your support reply incase it helps me too

[MI5]

@chris47 

Try resetting your network settings and rebooting your phone.

[chris47]

Tried that but unfortunately no Joy, now 10 mins after re-boot saying No Service

[MI5 · Accepted solution]

@chris47 

It could still be going through but if no joy you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , and they should be able to help you with this.

[chris47]

This has turned in to a nightmare, still no service just been cut off after over an hour on the phone to customer services, and 30 min wait time to call back, everyone saying it all looks fine, agent tried but could not get through to 2nd line team to help. really poor service from O2

[gmarkj]

As you are getting nowhere fast with the traditional CS, I'll see if the community advisors can help instead @chris47 .

Can you get in touch @O2Lisa @O2nath_ci ?

[O2Lisa]

Morning all, thanks for the tag @gmarkj 

@chris47 I'll message you privately and look in to this for you.